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have questions?


Get answers to the most asked questions.

How do I book?
Right here on this website. Choose the game room you’d like to try and then pick a time that works for you and your group.
How many people can play simultaneously?
You can try to attempt an escape room by yourself, but it’s even more pleasant and interesting to do with a team of 6-8 people. Our maximum number of persons playing simultaneously is up to 10 people.
When should I arrive?
We recommend you to arrive a minimum of 15 minutes before your start time to remove outer clothing, get comfortable, be properly briefed and ready to go. Games begin and end exactly on schedule even if you are late.
Are we really «locked» in?
All our rooms are equipped with an emergency exit and are not locked. In the event of an emergency, any member of your team may exit immediately. Our staff will constantly support you during your time in the room.
How can I find you?
It’s very easy to find us. We are not far from Sunridge Mall. Please check the map or contact us directly at 1(403)-975-8999 or at for assistance.
Our numbers have changed!
If your participant numbers have changed since your booking, don’t worry! Once booked, the room is yours. Unless your numbers increase or decrease dramatically, simply arrive and we’ll settle the matter at that time. If, however, you need an additional room or don’t have enough players, please notify us as soon as possible and we’ll do our best to accommodate your needs.
How physical is the game?
Escape Hour rooms require no physical demands. No crawling, climbing or exertion. Just a positive attitude, spirit of cooperation and brainpower.
Does Escape Hour host chlidren`s party?
Escape Hour is happy to host children’s parties for kids 15 and over. However, for all children we do require that an adult attend inside the game room. (We don’t charge for the adult.) We do ask that you ensure the kids understand the type of activity it is in consideration of all our guests. No running and yelling please. We do encourage cheering and laughing and we get that a lot.
Will younger players be afraid?
There is nothing in the current Escape Hour rooms that is scary for young people, however new room themes are always being developed and there may be one in future that will be more frightening. If so, it will be clearly identified.
Do you have gift certificates?
Escape Hour is a fantastic option to put under the tree or for birthdays or other occasions. $150, $100, $50 and $25 gift certificates are available in store or through our booking page.
What are your success rates?
At Escape Hour, we have a dedicated Gamemaster for each room. Their job is to ensure you have the best time possible. They will follow along closely, and if you are stuck, they will provide you with a hint to set you on the right track. For this reason, most teams are successful in escaping our rooms. If you do not want hints, that’s OK! Simply let your Gamemaster know.
Will my group be placed with another group?
No. Once the room is booked it is all yours. We do not book strangers into the room with you.
What is cancellation/re-booking policy?
In case you need to cancel your adventure with more than 48 hours notice, you will be issued a full refund to the card used to pay for the booking. In case your booking was done through third parties, please perform the refund according to their policy.
We only have 2 people, can we play?
Two people can play our games, but they must pay the room minimum ($75). Two-player teams do play quite frequently, though the game will be quite difficult to complete.
Is it possible to order a private lounge before/after a game?
Yes, enhance you experience with our Escape Hour Private Lounge! You will receive your own private briefing and debriefing before you start your escape, and you'll have ample time before or after to celebrate a party with food and drink. Please call us to book it!