FAQ

How do I book?

Right here on this website. Choose the game room you’d like to try and then pick a time that works for you and your group.

How many people can play simultaneously?

You can try to find the escape even by your own, but it’s more pleasant and interesting to do it with the team of 6-8 people. There can be up to 10 people playing simultaneously as a maximum.

When should I arrive?

We recommend you to arrive a minimum of 15 minutes before your start time to remove outer clothing, get comfortable, be properly briefed and ready to go. Games begin and end exactly on schedule even if you are late.

Are we really «locked» in?

All our rooms are equipped with an instant exit button, so in the event any member of your team is able to exit immediatly. Our stuff will constantly support you during all the time in the room.

How can I find you?

It's very easy to find us. We have are not far from the Sunridge Mall. Please check the map or contact us for the assistance.

Our numbers have changed!

If your participant numbers have changed since your booking, don't worry! Once booked the room is yours. Unless your numbers increase or decrease dramatically you may simply arrive and we'll settle up at that time. If, however, you need an additional room or don't have enough players to play - notify us as soon as possible and we'll do our best to accommodate your needs.

How physical is the game?

Escape Hour rooms require no physical demands. No crawling, climbing or exertion. Just a positive attitude, spirit of cooperation and brainpower.

Does Escape Hour host chlidren`s party?

Escape Hour is happy to host children’s parties for kids 11 and over. However, for all children we do require that an adult attend inside the game room. (We don’t charge for the adult.) We do ask that you ensure the kids understand the type of activity it is in consideration of all our guests. No running and yelling please. We do encourage cheering and laughing and we get that a lot.

Will younger players be afraid?

There is nothing in the current Escape Hour rooms that is scary for young people, however new room themes are always being developed and there may be one in future that will be more frightening. If so, it will be clearly identified.

Do you have gift certificates?

Escape Hour is a fantastic option to put under the tree or for birthdays or other occasions. $150, $100, $50 and $25 gift certificates are available in store or through our booking page.

What are your success rates?

At Escape Hour we have a dedicated Gamemaster for each room. Their job is to ensure you have the best time possible. They will follow along closely and if you are getting stuck, they will provide you with a hint to set you on the right track. For this reason, most teams are successful in escaping the room. If you do not want hints, that's ok! Simply let your Gamemaster know prior to the game.

Will my group be placed with another group?

No. Once the room is booked it is all yours. We do not book strangers into the room with you.

What is cancellation/re-booking policy?

In case you will need to cancel your adventure with more than 48 hours notice, then you will be issued a full refund to the card that you used to make your direct, paid to EscapeHour booking. In case your booking was done through third parties, please do refund according to their policy. If you want to cancel your adventure with less than 48 hours notice then you will receive a credit to re-book a new time slot. Credits will only be issued by contacting us via email at info@escapehour.ca. Please note, cancellation/re-booking at least 3 hours prior to the start of the adventure is not possible. Any re-booking is possible only by e-mail and cost 19,99 CAD. A promo code will be issued for cancellation.

We only have 2 people, can we play?

Two people can play our games but they must pay the room minimum ($100) and the game will be pretty tough for you to complete. Two people do play quite frequently though. You can also let us know that you are looking for more people to play with and we'll use our Facebook page to find players for you.

Is it possible to order a private lounge before/after a game?

Yes, enhance you experience with our Escape Hour Private Lounge! You will receive your own private briefing and debriefing before you start your escape, and you'll have ample time before or after to celebrate a party with food and drink. Please call us to book it!